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FAQ: SNAH Healthcare's Senior Transportation Partnership with West Haven, CT
TL;DR
SNAH Healthcare's partnership with West Haven provides municipalities a competitive advantage through fraud prevention technology and real-time tracking that reduces costs and ensures taxpayer ROI.
SNAH Healthcare's NEMT service operates with GPS tracking, front/back cameras, and door-to-door assistance, ensuring transparent, efficient transportation through trained drivers and monitored routes.
This partnership improves community life by providing dignified, safe transportation for seniors, enhancing mobility and independence while building trust through compassionate, person-centered service.
SNAH Healthcare's white shuttles feature real-time GPS and cameras that create visual trip records, combining technology with hands-on assistance for vulnerable populations.
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The partnership provides non-emergency medical transportation and senior center shuttle services to West Haven's senior population, with a focus on building a transportation model based on trust, safety, and efficiency for government-funded services.
The service was announced on January 28, 2026, with security features and full implementation beginning on day one of the program.
The service will provide daily shuttles to the West Haven Senior Center and additional shuttles to designated grocery shopping locations, following the existing schedule for West Haven residents.
All vehicles are equipped with front and back-facing cameras that record each trip, real-time GPS tracking for route compliance monitoring, and drivers are trained professionals who provide door-to-door assistance for seniors with mobility challenges.
SNAH differentiates itself through its commitment to safety, integrity, transparency, and fraud prevention, with technology that provides partners full visibility into every step of the transportation process to prevent fraudulent billing and 'ghost rides.'
SNAH's operational model is specifically designed to reduce fraud by offering partners complete visibility of every trip, eliminating fraudulent billing through transparent tracking and reporting systems.
The services primarily target West Haven's senior population, particularly those with mobility challenges who need assistance with transportation to medical appointments, the senior center, and grocery shopping.
All vehicles feature front and back-facing cameras that create visual records of trips, real-time GPS tracking for route monitoring, and systems that allow municipal partners to track service delivery in real-time.
According to President Paulina Wierzbicka, SNAH's technology and processes enhance municipalities' control and verification processes, providing performance reports and monitoring tools rather than a 'black box' environment, ensuring transparency and accountability.
This successful launch demonstrates SNAH's expertise in managing publicly funded transportation programs, and the company is competitively pursuing similar bid opportunities in other regions nationwide, suggesting potential expansion of this model to other communities.
Curated from 24-7 Press Release
