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TeamViewer AI Adoption and Performance FAQ
TL;DR
TeamViewer AI gives IT teams a competitive edge by resolving issues 25% faster and saving 5-10 minutes per ticket through automated session summaries.
TeamViewer AI automatically summarizes remote support sessions using proprietary data, with summaries growing 4x from August to October 2025 versus the previous three months.
TeamViewer AI improves workplace efficiency by reducing IT downtime and automating documentation, making digital work more productive and less frustrating for employees worldwide.
TeamViewer AI summarized over 270,000 IT sessions with 400% user growth since July, showcasing rapid adoption of AI-powered remote support technology.
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TeamViewer is reporting significant customer adoption and rapid growth of its artificial intelligence (AI) offering, with substantial efficiency gains for users in IT support operations.
Approximately 10,000 customers have signed up to use TeamViewer AI, with a 60% growth in active users from September to October 2025 and 400% growth since July 2025.
Customers report saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution, enabling proactive IT management and increased productivity.
TeamViewer AI has automatically summarized more than 270,000 IT support sessions, with session summaries growing 4x from August to October 2025 compared to the previous three months (May-July).
TeamViewer has a differentiated set of proprietary data from over 645,000 paying customers, more than 1 billion remote connections annually, and access to telemetry data from millions of devices monitored by its Digital Employee Experience (DEX) client.
TeamViewer is evolving to become proactive and autonomous by integrating 1E's real-time auto-remediation capabilities, building the go-to company for IT support and endpoint management in the era of agentic AI.
TeamViewer will be exhibiting at Microsoft Ignite conference in San Francisco from November 18th-25th, 2025, showcasing its complete AI offering including autonomous AI agents for IT support at Booths #5445 & #1527.
TeamViewer is building a unique agentic proposition based on differentiated proprietary data from its extensive customer base and device connectivity, positioning them as pioneers in secure remote connectivity and Digital Employee Experience management.
Curated from NewMediaWire
