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TeamViewer AI Adoption and Performance FAQ
TL;DR
TeamViewer AI gives companies a competitive edge by enabling 25% faster IT issue resolution and substantial efficiency gains for over 10,000 customers.
TeamViewer AI automatically summarizes remote support sessions using proprietary data, growing from 270,000 summaries with 400% user growth since July 2025.
TeamViewer's AI technology improves workplace productivity globally by automating IT support, saving time for both technicians and end-users across organizations.
TeamViewer AI summarized over 270,000 IT sessions with 400% user growth, showcasing rapid adoption of automated support technology in just months.
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TeamViewer is reporting significant customer adoption and performance results for its artificial intelligence offering, which automatically summarizes remote support sessions and delivers substantial efficiency gains for IT teams.
Approximately 10,000 customers have opted in to use TeamViewer's AI features, with active users growing by 60% from September to October and 400% growth since July.
Customers report saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution, enabling proactive IT management and increased productivity.
TeamViewer AI has automatically summarized more than 270,000 IT support sessions to date, with session summaries growing 4x from August to October compared to the previous three months.
TeamViewer has access to differentiated proprietary data from over 645,000 paying customers, more than 1 billion remote connections annually, and telemetry data from millions of devices monitored by its Digital Employee Experience client.
TeamViewer aims to become the go-to company for IT support and endpoint management in the era of agentic AI by building a unique proposition based on proprietary data and evolving from reactive to proactive and autonomous solutions.
TeamViewer will be exhibiting at Microsoft Ignite conference in San Francisco from November 18th-25th, 2025, showcasing its complete AI offering including autonomous AI agents for IT support at Booths #5445 & #1527.
Active AI users grew by 60% from September to October and 400% since July, while session summaries increased 4x from May-July to August-October, indicating strong and accelerating customer adoption.
Curated from NewMediaWire

