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FAQ: Legacy PBX Systems Phase Out in Singapore and Cloud Migration
TL;DR
Migrating to cloud PBX systems like MyVelox gives businesses a competitive edge by reducing costs and enabling advanced features for better customer engagement.
Companies should audit existing copper-based PBX systems, evaluate cloud vendors, and create a phased migration plan to ensure business continuity during the transition.
Upgrading to cloud telephony creates a more connected world by enabling seamless communication and supporting better data flows for improved business operations.
Singapore completely retired its copper telephone network in 2018, forcing businesses to adopt modern cloud-based phone systems for future-proof communications.
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The article discusses Singapore's complete transition from legacy copper-based telephone networks to fibre infrastructure, requiring businesses to migrate from physical PBX systems to cloud PBX solutions.
Singapore has officially retired copper networks and now operates entirely on fibre-to-the-office infrastructure, meaning legacy PBX systems tied to copper lines risk service disruption as carriers phase out analog services.
Singtel stopped deploying copper networks for new commercial buildings in 2017, and research indicates Singapore successfully turned off its copper network as early as 2018, with all properties now connected via the national fibre network.
Businesses face service disruption as copper lines may be withdrawn without notice, rising maintenance costs, declining telco support, and functional limitations compared to modern cloud systems.
Cloud-based phone systems provide advanced features like mobile extensions, CRM integration, call recording, better data flow alignment with digital workflows, and support for marketing data compliance standards.
Companies should audit their telecom infrastructure, evaluate cloud PBX vendors, plan a phased migration path ensuring number portability and business continuity, and consider compliance and data-flow integration needs.
The article mentions MyVelox as an example provider offering cloud-native telephony, SIP trunking, and unified communications services.
The article references The most recent infrastructure report confirming all properties connect via fibre and research by Omdia highlighting Singapore's early copper network shutdown.
Businesses in Singapore still using physical PBXs tied to ISDN or copper lines are most affected and need to proactively upgrade to avoid forced system refreshes.
Migrating to cloud PBX supports better data flows and alignment with marketing data compliance standards, ensuring voice systems integrate with digital workflows rather than becoming isolated legacy silos.
Curated from 24-7 Press Release
