Verizon Hurricane Melissa Relief: Free Communication Services FAQ

What is Verizon offering in response to Hurricane Melissa?

Verizon is providing free wireless and landline calling to Jamaica, Turks and Caicos, and the Bahamas, plus waived calling, texting, and data charges for customers within those affected regions.

Who is eligible for these free communication services?

All consumer and small business customers (including those with 50 lines or less) are eligible, including customers of Verizon-owned prepaid brands like Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Safelink, Walmart Family Mobile, Net10, GoSmart, and Page Plus.

When is this free communication offer effective?

The offer runs from October 28 through November 12, 2025.

Which countries and regions are included in this relief program?

The program applies to Jamaica, Turks and Caicos, and the Bahamas.

Do customers need to take any action to use these free services?

No, customers do not have to take any action to take advantage of this offer - calls will automatically be rated at $0.00 per minute.

What specific services are being offered for free?

The offer includes free international calling to the affected regions, plus free calling, texting, and data roaming for customers within Jamaica, Turks and Caicos, and the Bahamas.

Why is Verizon providing these free communication services?

Verizon is offering these services to help customers keep in touch with family and loved ones following Hurricane Melissa’s catastrophic Category 5 landfall in Jamaica.

Where can I find more information about Verizon’s emergency response efforts?

For more information, visit Verizon’s Emergency Resource Center at https://www.verizon.com/about/news/emergency-resource-center

Does this apply to both wireless and landline services?

Yes, the free calling applies to both wireless and landline services for Verizon customers.