FAQ: Electronic Frontier Ltd Partners with Incognito Software Systems via BM COM for UK Telecom Device Management

What is the main announcement in this content?

Electronic Frontier Ltd (EFL) has selected Incognito Software Systems’ Digital Experience Solution to provide premium device management services to its broadband provider customers in the UK market.

Who are the key companies involved in this partnership?

The partnership involves Electronic Frontier Ltd (EFL) as the distributor, Incognito Software Systems as the solution provider, and BM COM as the cloud platform delivery partner.

What specific solution is being implemented?

EFL is implementing Incognito’s Digital Experience (DX) Solution, which includes an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support for device management.

What benefits will EFL’s customers gain from this solution?

EFL’s broadband provider customers will gain centralized visibility and control over devices, faster service activation, proactive Wi-Fi management and troubleshooting, and reduced operational costs.

How will the solution be delivered to customers?

The solution will be delivered as a cloud-based platform managed by BM COM, Incognito’s value-added partner.

Why is this partnership significant for the UK telecom market?

This partnership represents a strategic move by BM COM to work with established distributors like EFL in the UK telecom market, supporting both current TR-069 technologies and next-generation TR-369/USP standards.

What technology standards does the solution support?

The solution supports both existing TR-069 technologies and next-generation TR-369 User Services Platform (USP) standards, ensuring interoperability across devices and future-proofing the offering.

What is Incognito Software Systems’ background and experience?

Incognito Software Systems is a 30-year-old company with over 200 customers worldwide, providing service orchestration software to help digital service providers manage next-generation broadband experiences over fiber and 5G fixed wireless access technologies.

How long have the companies involved worked together previously?

BM COM’s VP of EMEA Sales has personally worked with EFL on various projects over the past 20 years, and EFL has worked closely with BM COM for many years prior to this partnership.