FAQ: Incognito Software Systems and BM COM Partnership for European Broadband Solutions
Summary
Incognito Software Systems has partnered with BM COM to deliver advanced device and Wi-Fi management solutions to European broadband providers through a cloud-based Digital Experience Solution. This collaboration enables service providers to efficiently manage customer-premises equipment, resolve connectivity issues proactively, and launch innovative smart home services with reduced operational complexity.
What is the main purpose of the partnership between Incognito Software Systems and BM COM?
The partnership aims to bring advanced device and in-home Wi-Fi management solutions to broadband providers across Europe through BM COM hosting Incognito’s cloud-based Digital Experience (DX) Solution.
Which companies are involved in this partnership and what are their roles?
Incognito Software Systems provides the broadband service orchestration and device management solutions, while BM COM serves as a value-added reseller and system integrator that will host and deploy the cloud-based platform across Europe.
What specific solution is being offered through this partnership?
BM COM will offer a fully managed SaaS deployment of Incognito’s Digital Experience (DX) Solution, which includes an award-winning Auto Configuration Server (ACS) with User Services Platform (USP) support for device management and monitoring.
What benefits will European broadband providers gain from this partnership?
Service providers can efficiently configure, monitor, and manage customer-premises equipment, proactively resolve connectivity issues, launch innovative smart home services, reduce costs, and meet growing demand for reliable broadband services without adding operational complexity.
What technical standards does the Digital Experience Solution support?
The platform supports TR-069 and TR-369 (USP) standards, providing enhanced visibility, lifecycle control, self-care tools for in-home devices, and the ability to deploy smart home apps directly on CPEs using virtualized containers.
Where is this partnership and solution available?
The partnership focuses on delivering solutions to broadband providers across the European market through BM COM’s regional support and technical expertise.
How can interested parties learn more about these solutions?
Incognito will be exhibiting at Connected Britain 2025 on September 24-25, and interested parties can schedule a meeting with their team at Booth 20a to discover how their solutions can help innovate broadband services.
What makes this partnership significant for the broadband industry?
This collaboration combines Incognito’s industry-proven software solutions with BM COM’s regional expertise, enabling service providers to deploy advanced end-to-end device management and telemetry while improving operational efficiency and customer experience.
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