FAQ: Customer Management Practice (CMP) and Customer Contact Week (CCW)
Summary
Customer Management Practice (CMP) is a market intelligence firm providing research, events, and community resources to help businesses enhance customer experience and contact center operations, with its flagship Customer Contact Week (CCW) event series serving as the industry's leading platform for over 25 years.
What is Customer Management Practice (CMP) and what does it do?
CMP is a market intelligence firm that delivers research, events, and community resources to organizations striving for excellent customer relationships, focusing on end-to-end customer journey analysis and industry connections through conferences and personal curations.
Who is Mario Matulich and what is his role at CMP?
Mario Matulich is the President and Managing Director of CMP, overseeing overall business operations and strategic growth initiatives, with over 17 years of experience transforming the company into a leading provider of market analysis.
What is Customer Contact Week (CCW) and why is it significant?
CCW is the largest CX event series in the world, powered by CMP for over 25 years, bringing together top professionals for in-person and virtual events that provide a comprehensive view of customer experience through networking, learning, and exclusive research access.
How does CMP Research support companies in transforming customer contact operations?
CMP Research provides insights, data, and advisory services based on objective data and client community perspectives, offering practical tips and a clear understanding of performance relative to peers and industry best practices.
What types of events and communities does CMP offer?
CMP offers large-scale conferences, events, and personal curations through industry-leading live and virtual communities such as Customer Contact Week Digital and Customer Contact Week (CCW).
Who are some notable speakers that have participated in CCW events?
Previous keynote speakers include executives from Marriott, Uber, Capital One, and AMEX, as well as celebrity speakers like Martha Stewart, Abby Wambach, and Jon Taffer, providing exclusive insight on CX practices and trends.
What makes CMP’s research approach unique?
CMP’s research is provider-agnostic and based on objective data, models, and client community perspectives rather than personal opinions, enabling contact center executives to make faster decisions amid transformation and uncertainty.
How long has CMP been operating in the customer contact industry?
CMP has been the leading voice in the customer contact industry for over 25 years through its flagship CCW event series and market intelligence services.
This story is based on an article that was registered on the blockchain. The original source content used for this article is located at citybiz
Article Control ID: 173027