FAQ: MobileX's Expansion of Independent Dealer Network and New Capabilities

What is the main announcement from MobileX?

MobileX announced a significant expansion of its independent wireless dealer program, adding new master agent partnerships and introducing enhanced dealer capabilities to accelerate national growth.

Which new master agents are joining the MobileX ecosystem?

The new master agents include Orion Mobile, B2B Mobile, Modern Wireless, and AH Prepaid, joining existing partners CTI Wireless, ePay, Unwired, and Universal SIM.

What new capabilities are being introduced for dealers?

New capabilities include SIM swap functionality, phone number change capability, dedicated bilingual dealer care support, mobile activations through the MobileX Army app, and flexible plan customization with international service and high-speed data top-ups.

How does the mobile activation capability benefit dealers?

Dealers can now activate customers directly through the mobile app via the MobileX Army, allowing them to sign up customers anywhere and anytime without immediate access to a service provider portal, maximizing revenue opportunities on the go.

Why is this expansion important for the wireless retail channel?

In a landscape of MVNO consolidation and evolving compensation models, these new tools help independent dealers diversify revenue streams, protect their business, and offer communities more choice in wireless services.

Who are the key executives mentioned in the announcement?

Michael Lanzon, Chief Marketing and Sales Officer, and Jason Biado, SVP of Distribution, are the key executives quoted discussing MobileX’s commitment to being dealer-friendly and supporting the retail channel.

Where and when is MobileX exhibiting these new capabilities?

MobileX will be exhibiting at the All Wireless & Prepaid Expo at Caesars Palace on August 19-20 at Booth #628, with Michael Lanzon speaking on the ‘Successful Retail Trends’ panel on August 19.

What benefits do the new dealer tools provide for customer service?

The tools streamline service changes with SIM swap capability, enable quick phone number changes, provide fast personalized assistance through bilingual dealer care, and allow instant data top-ups to keep service uninterrupted.

How does MobileX position itself in relation to other carriers?

MobileX positions itself as ’the most dealer-friendly carrier in the market’ by offering flexibility, profitability, and tools that help retailers diversify and protect their revenue streams in a challenging market environment.