FAQ on careCycle's AI-Driven Medicare Agency Solutions

What is careCycle and what does it do?

careCycle is a company that develops AI voice teams to transform Medicare agency operations by engaging in conversations with seniors to reduce churn, improve retention, and deliver high-quality service.

How does careCycle’s AI system enhance the member experience?

careCycle focuses on critical moments for members, such as plan selection or understanding benefits, using an Inquiries system for AI and human collaboration, voice cloning, and accent customization to ensure accurate answers and seamless transitions to licensed agents when needed.

What impact has careCycle had on Medicare agency retention rates?

careCycle has delivered up to a 37% improvement in retention for clients, notably helping a leading FMO write over $2 million in renewals during the 2024 AEP.

What causes high churn rates in Medicare agencies?

High churn is often due to the ‘orphan client’ problem and agencies only contacting members during sales, leading to disengagement. careCycle addresses this with timely, relevant outreach and AI support.

How does careCycle ensure compliance in a regulated industry?

careCycle’s platform is HIPAA compliant, follows SMS compliance protocols, operates within CMS-approved use cases, and documents every interaction for audits, helping agencies build credibility.

What role does AI play in the future of healthcare according to careCycle?

AI is moving healthcare towards continuous engagement, with careCycle aiming to automate routine interactions and enable proactive outreach, like plan reminders and health tips, alongside human teams.

Who is Alex Doonanco and what is his background?

Alex Doonanco is the CEO and co-founder of careCycle, with expertise in conversational AI and healthcare technology from his role at AI Rudder, where he led large-scale contact center automation projects.

What are some of careCycle’s notable achievements?

Since launching in October 2024, careCycle has engaged in over 400,000 conversations with seniors and handled more than 29,000 ACA renewal calls in a single day, showcasing rapid growth and impact.