Empire Access E-Commerce Platform Launch FAQ

What is the main purpose of Empire Access’s new e-commerce platform?

The main purpose is to enhance customer experience by providing an intuitive, easy-to-navigate environment for residential customers to manage their services and devices seamlessly.

How does the new e-commerce platform benefit residential customers?

Residential customers can now easily manage their devices, protect connected Wi-Fi devices, and more through the Empire Access CommandIQ app, ensuring robust, secure connectivity.

Where can I download the Empire Access CommandIQ app?

The app is available for download on the Google Play Store and Apple App Store.

Who is the CEO of Empire Access and what did he say about the launch?

Kevin Dickens is the CEO of Empire Access. He mentioned that the launch demonstrates the company’s commitment to customer satisfaction and loyalty, making it easier for customers to engage with their services.

What is Empire Access’s Net Promoter Score (NPS) and what does it signify?

Empire Access’s NPS is +74, placing it within the 100th percentile of the Internet service industry, signifying exceptional customer loyalty and satisfaction.

Where does Empire Access provide its services?

Empire Access serves large areas of Upstate New York and Northern Pennsylvania, focusing on delivering reliable and accessible technology to these communities.

What awards has Empire Access received?

Empire Access has been awarded Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award, the best FLX Award, and named the fastest Internet Service Provider in the Northeastern United States by PC Mag for two consecutive years.

How can I explore Empire Access’s Internet plans?

You can explore Empire Access’s Internet plans by visiting their website for residential packages.

What is the significance of Empire Access’s partnership with Antin Infrastructure Partners?

In January 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners, which signifies a strategic move to expand and enhance its services.