FAQ on Rethinking Workforce Strategy in Healthcare with Eric Stastny, COO of Emerson Health

What has changed about the healthcare workforce according to Eric Stastny?

The expectations of healthcare workers, especially from Gen Z professionals, have shifted dramatically, with a strong emphasis on work-life balance, stress management, and healthy lifestyles, which clashes with the around-the-clock nature of healthcare.

Why is it important to rethink workforce strategy in healthcare now?

Adapting to the new expectations is crucial to retain staff, as evidenced by one in five healthcare workers leaving their organizations by 2023, highlighting a frontline operational challenge beyond just staffing issues.

How is Emerson Health approaching flexibility in the healthcare workforce?

Emerson Health is exploring self-scheduling tools for nurses, rethinking compensation and benefits, and redesigning roles for more adaptability without compromising patient care, moving beyond rigid schedules and roles.

What role does technology play in Emerson Health’s workforce strategy?

Technology, including AI and workflow tools, is used to support staff by reducing administrative workload and freeing up time for direct patient care, enhancing efficiency and addressing burnout without replacing human roles.

How is Emerson Health supporting the mental health and well-being of its staff?

Emerson Health offers holistic support systems like virtual counseling, peer support networks, and dedicated mindfulness rooms, recognizing these as necessities that significantly improve retention and well-being.

What are the benefits of Emerson Health’s approach to workforce strategy?

The approach aims to retain staff by meeting their evolving expectations, reducing burnout through technology and flexibility, and maintaining high standards of patient care, ultimately benefiting both employees and the organization.

Who is affected by the changes in workforce strategy at Emerson Health?

All healthcare workers at Emerson Health, from front desk staff to surgical teams, especially Gen Z professionals, are affected by these strategic shifts aimed at better meeting their needs and expectations.

Where is Emerson Health implementing these workforce strategy changes?

These changes are being implemented within Emerson Health, a healthcare system facing the universal challenges of staff retention and support in the 24/7 healthcare environment.

When did Emerson Health start rethinking its workforce strategy?

While the exact timeline isn’t specified, the discussion reflects ongoing efforts to adapt to the current challenges and expectations of the healthcare workforce, particularly in response to recent trends and data.

How does Emerson Health’s approach compare to traditional healthcare workforce models?

Emerson Health’s strategy moves beyond traditional rigid roles and schedules by embracing flexibility, technology, and mental health support, contrasting with older models that may not adequately address current worker expectations and challenges.